Orders placed in the United States, United Kingdom, and Australia:

• Standard Shipping (8–12 business days): 5.99 USD

• Priority Shipping (6–10 business days): 4.25 USD

Orders placed in Canada:

• Standard Shipping (12–16 business days): 5.99 USD

• Priority Shipping (10–14 business days): 4.25 USD

We offer Free Shipping on all orders over 65 USD.

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Please Note:

Estimated delivery times are provided above. Some orders may arrive sooner or take longer depending on your location and the fulfillment center used.

There are no import charges for any of our deliveries — regardless of your country.

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Processing Times

We aim to ship your items as quickly as possible!
Orders typically take 1–2 business days to process before they are shipped.

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Tracking Your Order

Once your order has been shipped, you’ll automatically receive a tracking number via email.

Need help or didn’t receive your tracking number? Contact us anytime at knitpatch.team@gmail.com and we’ll be happy to assist.

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Delivery

Your order will usually be delivered by your local postal service and should arrive in your regular mailbox.
If you're not home at the time of delivery, the postal service may leave a notice card with pickup or redelivery instructions.

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Unexpected Delays

In rare cases, deliveries may take longer than the estimated times due to customs processing or unforeseen carrier delays.

If your package is delayed, please reach out to us — we’re happy to help resolve the issue.

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Failed Delivery

If your package cannot be delivered due to reasons such as an incorrect address, unavailable recipient, or refusal to collect, the item will be returned to us at the customer's expense.

This includes:

• Original shipping charges

• Return shipping fees

• Any additional carrier or customs fees

These costs will be deducted from the total order amount if a refund is processed.

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Marked as Delivered, But Not Received?

If the tracking shows your package as delivered but you didn’t receive it, please note that we do not issue refunds or replacements for orders marked as delivered by the carrier.

We recommend using a secure shipping address.

If you experience this issue, contact us at knitpatch.team@gmail.com — we will do our best to assist and investigate the situation.