Order Cancellation

We accept cancellations before your item has been shipped. If your order is cancelled in time, you will receive a full refund.
Unfortunately, we cannot cancel orders once they’ve already been shipped.

Returns

We accept returns within 30 days of delivery.
To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging

• A receipt or proof of purchase is required

• Please do not return items to the manufacturer

Customers are responsible for return shipping costs.
No restocking fees will be applied.

To initiate a return, contact us at: knitpatch.team@gmail.com
We will provide you with the correct return address.

Refunds

Once we receive and inspect your returned item, we’ll notify you by email whether your refund has been approved or declined.

If approved:

• Your refund will be processed and automatically applied to your original payment method

• Processing may take several business days depending on your bank or credit card provider

Late or Missing Refunds

If your refund hasn’t appeared yet:

1. Double-check your bank account

2. Contact your credit card company – posting delays may occur

3. Contact your bank – refunds often take several business days to be processed

If you’ve done all of the above and still haven’t received your refund, please email us at knitpatch.team@gmail.com